(509) 591-5517

info@loanfactory.com

Office hours:

  • Monday - Friday: 6:00 AM - 5:00 PM
  • Saturday: By Appointment

State Licenses:

Complaints:

If you would like to report a complaint, please contact our Client Advocate Department at:

We will respond as soon as possible.

Google Reviews

Rose Ocsan
Rose Ocsan
2026-03-12
Excellent Team! Matt and Lucy are highly communicative throughout the whole re-finance process. The process was quick and streamlined! All of my concerns were addressed timely and professionally! Woohoo! From 6.99 % to 5.75% with minimal costs! 🏆🏠🙏🏼
Ashley
Ashley
2026-03-12
I’m very happy working with Teena Nguyen and Tracy Chung for my new home purchase. They were incredibly supportive throughout the entire closing process. I’m happy to refer friends and family to Loan Factory. Again thank you ladies :)
Cynthia Buckley
Cynthia Buckley
2026-03-12
Do not hesitate to use Shelby Pennix and The Loan Factory to facilitate your loan… Flawless execution every time!
Your Mom
Your Mom
2026-03-12
Roy Shelton is phenomenal! He gets this done and on time! Finance companies, and buyers can be hard to work with. Roy was very calm, collected, persistent and knowledgeable through the whole process
zoila frigman
zoila frigman
2026-03-12
Jaskaran Singh
Jaskaran Singh
2026-03-11
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