NMLS: 1968881
(408) 877-8000
info@loanfactory.com
Office hours:
- Monday - Friday: 6:00 AM - 5:00 PM
- Saturday: By Appointment
Nga "Lena" Le
Loan Officer | Branch Manger | Sr. Loan Consultant
Complaints:
If you would like to report a complaint, please contact our Client Advocate Department at:
We will respond as soon as possible.
Google Reviews
Em có duyên được làm việc cùng đội ngũ Loan Factory 2 lần. Chị Aimy Van và đội ngũ của chị ấy chịu khó apply hết những phương án để có thể chắc chắn được phương án nào để tối ưu hoá lợi nhuận cho bạn chứ không sợ mất thời gian mà tư vấn qua loa. Đặc biệt chú ý cho những bạn lơ mơ như mình thì chỉ việc nhắm mắt, làm theo chỉ dẫn và chờ dọn vào nhà mới mà không cần phải lo lắng gì. Ngoài ra trong lúc hồ sơ hoàn tất thì em còn được làm việc với bạn Eddie Truong, rất nhẹ nhàng, tận tâm lắng nghe, có lúc mình tự thấy mình hỏi những câu vô tri hơi nhiều nhưng bạn cũng rất kiên nhẫn, lắng nghe và cho mình lời khuyên . Case này của mình hơi xu một chút vì bị bên chủ nhà không chịu kí giấy dọn đi làm nhiều giấy tờ bên loan cũng ảnh hưởng theo, nhưng bạn ấy cũng quan tâm hỏi han, không hề hối thúc để mình bị rồi thêm mà chỉ nhẹ nhàng hướng dẫn và kiên nhẫn chờ đợi với mình. Một lời cảm ơn chân thành gởi đến Chị Aimy Van và bạn Eddie Truong cũng như đội ngũ của Loan Factory ❤️
(Translated by Google)
I had the pleasure of working with the Loan Factory team twice. Aimy Van and her team diligently applied all possible options to ensure the best possible profit for you, rather than wasting time with superficial advice. They were especially helpful for those who were unsure of their options, allowing me to simply follow their instructions and wait to move into my new home without any worries. Furthermore, while my paperwork was being finalized, I also worked with Eddie Truong, who was very gentle, attentive, and even when I felt I asked many pointless questions, he was very patient, listened, and offered advice. My case was a bit tricky because the landlord refused to sign the eviction papers, causing a lot of paperwork issues for Loan Factory. However, he was very caring, never rushing me or causing further problems, but instead gently guided me and patiently waited. A sincere thank you to Aimy Van, Eddie Truong, and the entire Loan Factory team ❤️
Lena and Marcus have been helping us out a lot, they are professional and helpful. Highly recommended!
As first time homebuyer, the process can be super overwhelming, but I had an amazing experience working with Teena Nguyen and team helping me with the loan process! I’ve known Teena since college, so it’s incredible that we were able to reconnect again!
Teena was always responsive, helpful, and made sure everything stayed on track for a smooth process, which gave me so much peace of mind.
Highly recommend working with Teena for a reliable loan officer! Thank you!
The best
As a First time home buyer Steve and Cheryl made my dreams turn into reality. They worked hand in hand with me diligently to make sure this deal went as smooth as possible. If you are thinking of choosing Steve or Cheryl to make your dreams come true you’re making the right choice. I’ll choose this Team and Rocket Mortgage EVERYTIME!!!!!!
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